OK I will admit that my last two posts may of been a bit negative, but this one is a real positive.
Two lessons for Dominica
Lesson 1 Always strive to deliver the best you can it is really appreciated. Reputation + Quality + Innovation = a lack of vulnerability. I have been dealing with a client for the first time recently and the fact that I believe we delivered superior quality product has resulted in repeat business from a key target customer within our business plan, that was an expectation, but without always thinking deliver the best we can and thinking reputation, quality and inovation it wouldn't of happened.
Lesson 2. What goes around comes around. I did a small piece of work (1 day) some time ago for one of my first clients, this client required assistance above that contracted and as it was always small requests for assistance, they went on for a long time, I never charged as the person was also a friend. They then came to us with a second job, again small requests for assistance above agreed terms and never charged for. A couple of days ago they phoned us up and offered the company a management contract over a 6 month period (in a taget sector). What goes around comes around.
Customer Service Excellence
Hats off to New Charles Pharmacy for without question replacing free of charge an item that a customer said was not dispensed as it was not in their bag when they got home. No "are you sure you didn't drop it," or "you will have to buy another one" Just a smile and "of course we will replace it, you obviously have not got something you paid for".
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