OK one thing that really irks me about Dominica is that so many people don't answer their emails. I think it is that people hope if they don't answer them the problem goes away. When the government or a business do not answer its emails or call you back on the telephone. If you don't respond promptly it tells your customers you think they are not important, you don't care about them and you cant manage customer relations. People that have not answered my emails:
I have just completed running a Customer Relations Workshop and all the attendees got the message.
Advice to all Dominican Businesses and the Government if you haven't got a policy on answering emails or you don't intend to use them a a tool for managing your customer relations don't have one.
Customer Relations Award goes to the taxi driver Eddie who works with Caribbean Sea View Apartments who picked up from Melville Hall a couple who were staying at the Apartments, then waited for them whilst they dealt with Liat about their lost luggage (there is a surprise....not), took them into town and arranged for a clothes shop to open so they could get some fresh clothing, then took them back to Mero, waited for them to change and then took them to the festival, the guests raved about how nice he was and what a good deal they got. Not bad for a guy who was only booked for a Airport pickup.
The Moral is: The extra bit makes the difference (he has had loads of work from the Guests over the weekend).
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