Wednesday, August 22, 2007

Well we survived hurricane Dean. A few lessons for any business person here.

1. Get a generator, you cannot work without power. Even in the absence of a storm you can be without power for some time.
2. Check a good Hurricane tracking map regularly.
3. Do as much work as possible before it hits.
4. Let all your international clients know you will be having problems for the next week or so
5. Expect your local clients to rebook times, they are in the same boat.
6. Be flexible and remember someone is worse off than you.
7. Don't expect to be on your PC or preparing presentations etc for the next week, see number 1.
8. Buy a bottle of rum, put your feet up and relax, as when the power is on you'll be working twice as hard to catch up.

Dean has gone and we were a lucky island, fortunately Dominica does not get many hurricanes. I was realy impressed about the way people checked up on everyone before and after and how quickly people were out and about with cutlasses and chainsaws.

Customer service award to DOWASCO the water company, they got our water back on exactly when they said they would after Dean. Its refreshing that a utility monopoly acts as if it has competition and cares about its customers. Also the set staff targets and expect staff to achieve them, managers to assist staff in achieving them and celebrate high performance........radical.

1 comment:

Unknown said...

And if you've got a generator, make sure it's working!